Some Thoughts About Yelp.
If you have been directed to this webpage from Yelp, you may be curious about our "poor ranking." Most of our great reviews have been "filtered" simply because we refuse to buy advertising from Yelp. It may be hard to believe, but it's true. To see how other business owners feel about Yelp policies, look at Yelp's own review. Simply go to "yelp.com" and search "Yelp" in "San Francisco." Wow, only 3 stars from those five thousand reviews!
Unfortunately, Yelp is no longer a site where a potential customer can get factual and unbiased information about a business. Along with many other businesses, we have learned that if you don’t advertise with Yelp, they arbitrarily filter most of your positive reviews, leaving only negative reviews visible. It is unfortunate, but not too surprising since Yelp’s revenue comes from local business advertising.
Here’s an interesting article published in Forbes Magazine blog:?
"Think Yelp is Unbiased? Think Again!!"
Many of us rely on Yelp for advice on restaurants, dry cleaners, retailers, handymen, gardeners, and so on under the assumption that it is a democratic site that supports all comments, good and bad, without bias.
Nothing could be further from the truth.
I found yesterday that Yelp filters results according to certain arcane rules that are not even disclosed to the reviewers who donate their time and efforts to the website’s benefit. When a business patron writes a review it may or may not remain on the Yelp site according to these rules. There’s no real way of knowing what will stick and what won’t.
I found this out when I posted a glowing review of South County Process Service. This company, which was recommended to me by a close attorney friend had but one Yelp review at the time, and it was scathing. As opposed to that reviewer’s experience, my dealing with them was laudatory, warranting a very positive review.
When I notified County Process Service that I had posted a good review (my first on Yelp), they replied: “We’ll see if yelp filters the review. All of our good reviews get filtered. I’m not sure why Yelp thinks our good reviews are fraudulent.”
When I checked a week later, Lo and Behold! My review had been removed. Did Yelp tell me about it? Not one word!
My wife, a Realtor, had a similar experience: “They seem be wary of first-time reviewers. If your first review is negative then they let you post other reviews, but if your first review is positive then they remove it. The same goes if all your reviews are positive.”?She went on: “I called Yelp after a business associate posted a positive review about me which was later removed. They hinted that if I advertised on Yelp this may not have occurred.”
Yelp’s illusion doesn’t match reality.
I contacted Yelp’s press office asking what they had to say about this (and disclosing that this story was headed for a Forbes blog) but after 24 hours received no reply.
A lawsuit about this did not clearly prove that Yelp was extorting, but it raised serious doubts. The judge, according to a Wall Street Journal article, said in his decision that the plaintiff did: “not raise more than a mere possibility that Yelp has authored or manipulated content related to Plaintiffs in furtherance of an attempt to ‘extort’ advertising revenues.” Further proof would have been required.
I am sure that the lawsuit was fueled by souls who feel as betrayed as I do today. Further web searches reveal other upcoming lawsuits and a few “I Hate Yelp” discussion sites.
But to put things into simple language, don’t believe Yelp reviews. Who knows how many of them have been deleted or obscured according to some secret policy? Would Yelp be a prudent investment? It appears that the company is in a position that could well be undermined by a competitor with a more honest approach.
Actual Testimonials From Our Patients:
These are real reviews from real patients. We assure you that none of these have been filtered, deleted, or edited in any way.
"I came here to get an eye exam for glasses and contacts after a recommendation from a coworker. It was all great. The women up front were super friendly and helpful. The doctor was friendly and took the time to answer all of my questions. I didn't feel rushed - which seems to happen more often than not in doctor's offices. After I was done, one of the women up front spent quite a bit of time helping me pick out the perfect frames. Great selection of frames and super friendly. Love it. And they take VSP." - E.T.
"I look forward to following through on all my appropriately purposed optical care to these professionals & will refer anyone I have occasion to will the fullest confidence of their similar unreserved total satisfaction." - J.M.
"Joanne and Summer were both so pleasant and helpful." - B.K.
"Dr. Koers is very professional, knowledgeable and experienced. He takes his time getting to know his patients and their needs, and assists with decision making (eg: contacts vs. glasses). He is extremely thorough and is very concerned about one's eye-health, explaining all the testing and results in great detail. As for the front office staff, I spent forEVER picking out frames and they were very patient, helping me choose frames which fit my personality and lifestyle. I wear progressive lenses which makes my prescription a bit more expensive but it is definitely worth it. My family has used other optometrists when we lived out of the area and the lenses were never as accurate as they are at Vision Boutique. (At other offices we had to return numerous times to have the lenses changed and made right.) This in and of itself is worth the time and expense to use this Office. The glasses are done right - perfect - the first time. Who has time to go back, time and time again, until a lab gets it right? Vision Boutique's lab/lenses are perfect every time, even for more difficult prescriptions. We highly recommend this office. If you compare prices you may find the frames are equal to, or maybe (?) slightly higher than the big-chain mall optometrists, but the custom, personalized service and the perfect glasses make it worth the few extra dollars. Highly recommended." - J.G.
"I think you folks are great." - S.B.
"As usual, my visit was pleasant and professional. Dr. Koers is the best optometrist I've ever had." - J.Z.
"Professional, prompt and very thorough. Dr. Koers takes his time to make a precise diagnosis, staff very friendly and helpful. I had a great experience." - M.K.
"Best eye doctor I have been to! My eyes have always been difficult for doctors to examine and come up with the best strength for my contacts and glasses. I have been going to Dr. Koers close to 10 years and have always walked out feeling happy and that I was taken care of by a doctor that really cares, very professional, pleasant, as well as his staff." - A.T.
"I really enjoyed my visit to Vision Boutique Optometry. An extremely friendly staff and clean environment with state of the art technology! I would not hesitate at all to recommend Vision Boutique Optometry to others. Thanks again!" - J.P.
"Best eye doctor I have been to! My eyes have always been difficult for doctors to examine and come up with the best strength for my contacts and glasses. I have been going to Dr. Koers close to 10 years and have always walked out feeling happy and that I was taken care of by a doctor that really cares, very professional, pleasant, as well as his staff." -A.T.
"Dr. Koers is one of the best eyedoctors, he cares about his patients and he is really professional. We have been going to Dr. Koers for 9 years and we are really happy with him and his staff." - F.M.
"No improvement necessary, very friendly and helpful staff. Dr.Koers is knowledgeable, friendly, and a great all around optometrist" - B.M.
"Always a pleasure to see you guys." - A.S
"Great service by warm, friendly and knowledgeable staff and excellent care! I can highly recommend them!" - M.T
"I have been a patient of Dr. Koers for over ten years, and I would never consider going anywhere else. Everyone in the office is always pleasant, and they go out of their way to help you choose the right eyeglasses. Dr. Koers is always getting new equipment so I feel comfortable knowing that I'm getting the best care. I've recommended this office to my friends and family, and they have all been happy with their visits." - A.R.
"I have been a patient of Dr. Koers for many years now. He and his staff have always been courteous and competent and very knowledgeable. They check on what my vision plan will allow before any procedure is done that may require out of pocket expense. If there is an out of pocket expense, they will help me determine what would be best for me. I always feel I am getting top notch care. I have recommended Dr. Koers to my family, friends, and co-workers. Being in the healthcare industry myself, I recognize the necessity of always being under public scrutiny. The vision boutique team come out on top!!! Thanks for your wonderful care of one of the most important sensory structures in a humans body." - M.L.
"Dr. Kores is very professional and caring. His staff support is excellent too. He definitely knows his stuff and I feel like I am getting top care. But he is expensive." - Y.H.
"Always a pleasant experience." - D.F.
"Dr. Dale Koers and his team are just awesome. The enjoyable experience starts the moment you are walking in. Joanne will most likely greet you with a smile and within no time, you will be on your way to your first eye exam. It shows that Dr. Koers used to teach at major US Universities. Each time, you are getting a good lesson on the complex visual system. It is always fascinating to me. In recap, extremely easy to park, extremely easy to get an appointment, friendly staff, knowledgeable Dr. and consistent (I have been using the same office for the past 10+ years). Cannot go wrong if you live or work close to his office." - J.B.
"You guys are awesome! The best care ever. Thank you so very much to you all." - C.R.
"I love Dr. Koers! He is generous, knowledgeable, and truly cares for his patients. His office is very professional and I would never think to switch eye doctors!"- K.B.
"Everything was great - especially the help I received when picking out frames - thanks very much!" - L.L.
"My wife and I appreciate the professional treatment we receive. The staff and doctor are friendly, highly skilled, and helpful." - S.B.
"I can't say enough good things about Dr. Koers and Joanne. Not only do they run an excellent office, about 15 years ago I had an eye infection and Dr. Koers came in on his day off to help me. I would recommend Vision Boutique to all my friends."- S.T.
"I've been a patient of Dr. Koers for over 25 years. He and his staff are personable, friendly and thorough. I will never go anywhere else! I highly recommend Vision Boutique." - R.Y.
"Dr. Koers and staff are AWESOME! Great with kids, teenagers too. I would recommend him to everyone. Worked with our insurance, never a problem...and was told up front about cost... no hidden cost. Very professional. I drive 20 miles to visit this office during rush hours.. in today's world that should say something...I would drive further to see him if I had too. Great place!" - J.B.
"The staff is OUTSTANDING!" - T.S.
"Outstanding service as always. I have been a loyal customer for over 10 years. You are the best!!! Nothing needs improvement! Thanks for your great care!" - L.R.
"I recently moved to San Diego from Minneapolis and was in search of a eye Dr. I was referred to Dr. Dale Koers from Dr. Edwin Chen. I cannot tell you how amazing my experience was from the time I walked in till the time I left. Dr. Dale Koers was so thorough and it was the best experience I have ever had getting my eyes checked. I have been wearing contacts and glasses for 20+ years and I have never had a eye Dr. get my vision to where I can see as well as I can now after picking up my glasses from the Vision Boutique. I do have a very strong correction and my glasses are thin, light and beautiful. Thank you so very much Dr. Koers you are truly amazing and I'll bring my family to your office in the future. To all the people in San Diego looking for a caring eye Dr. with lots of experience this is a top notch Dr." - D.O.
"Dr. Dale Koers is my optometrist. I last saw him in December of 2011. He is really good. Initially, he was in my list of insurance providers. I will use him again in the future"
"I came in with a severe eye irritation/infection that had been recurring for months. I had redness and extreme light sensitivity to the point that I had to wear sunglasses indoors and two pairs marginally enabled me to drive. Dr. Koers quickly cut to the cause of the problem and prescribed drops that cleared it up quickly. He had me schedule another appointment and I also received a follow-up call, both to make sure that the treatment was effective. My previous optometrist misdiagnosed my condition which was caused by a new brand of contacts lenses he had recommended for me. Dr. Koers had it nailed in under 30 minutes and provided a through explanation of his diagnosis as well as the treatment and what could potentially go wrong. Based on my experience I am switching optometrist."
"Nice to see some modern technology being utilized!" - P.C.
"Compared to the optometrist I used to see, Dr. Koers is through and up to date technologically. I spent probably twice the amount of time I used to spend in the office, and all of it was productive time. Dr. Koers and his staff are polite, respectful, and courteous. His services are not cheap, but they are fairly priced."
"Very thorough exam. Seemed like state-of-the-art equipment. Punctual. New contact and glasses are a big improvement."
"Amazing- this is a very thorough, exacting practice and Dr. Koers has great knowledge and experience. Love going here for my eye checkups!"
"Great selection of high end frames but I would suggest some more selection on affordable frames so I can recommend friends who can't afford $200-$300+ frames accept more insurance options. Summer helped pick out frames and was so very helpful and knowledgeable with my insurance. The Dr. was great answering all my questions in terms I understood. I found a new vision Dr. and will be back." - T.R.
"Dr. Koers & associates are always professional, thorough and helpful."- C.S..
"Thank you so much, Dr. Koers, for going above and beyond to care for my eyesight! We appreciate you very much." - R.H.
"I have been a patient of Dr. Koers for over 20 years. He is very patient, kind, and explains things in a down to earth way. The staff are very good and very helpful. I recently had a problem and had to come back for a second visit which I had forgotten. The staff called to remind me and this is par for the course. This is a good as it gets." - J.C.
"My whole family goes to Dr. Koers, he is not only very professional but extremely nice!! The entire staff is so friendly and helpful. Every time we go there I now that I'm going to get the best service from everyone in that office. I would recommend Dr. Koers to all my friends and family." - R.M.
"I was very happy with my visit. I learned a lot about my eyes. Dr. Koers was very knowledgeable and friendly. The staff was very friendly. Joanne was very helpful with getting everything in place for my insurance and saved me some money :) From now on, I will go here for all my eyes exams and glasses/sunglasses. Cheers." - C.H.
"I think this is one of the best examples of customer service and professionalism that I have experienced." - T.G.
"I cannot imagine how things can be changed to improve service." - J.C
"Always a professional and pleasant experience." - D.F.
"I found Dr. Koers, Summer, and Joanne to be extremely professional, courteous, good listeners, thorough, attentive, and responsive. You collectively operate as a very competent team so keep up the good work!" - M.D.
"You are all wonderful, as always. Seriously, not sure what else you could do to make it better." - S.C.
"Everything is great." - N.C.
"I have an eye plan with my company insurance, but I come to Dr. Koers because he is the best at what he does." - R.B.
"I enjoy that Dr. Koers is willing to talk to me about my interest in optics and how the eye works, and isn't in a rush to have me in and out." - M.B.
"Professional, efficient, courteous yet friendly and engaging. Always a pleasure to be cared for by everyone in the office." - S.B.
"Many thanks to the awesome Summer for all of her help from start to finish!" - M.E.
"Always fun to go to an eye exam!" - T.S.
"Nothing to change actually as far as the visit was concerned. Everyone is warm and welcoming, and professional. As a personal preference (but this is just individual taste)- I like frame options that are unique (not mass marketed). I'm always willing to pay more for something that is unique or only created on a small-scale from small manufacturers." - M.P.
"Everything was perfect." - N.M.
“Dr. Koers is the most polite and well-educated doctor I've ever had an appointment with. He explained everything to me and was very patient centered. I was not expecting him to spend so much time with me and tell me that he thought I could actually decrease my prescription! And he had medical knowledge to back up his suggestion and so far it is working! He definitely wowed me.” - J.L.
“Wonderful! Tried a friend of my husband last year - so much more wonderful here!” - C.B
“I love this place! so happy with there quality of service and everyone that works there. Thank you for having such a love for what you do.” - D.O.
“Always a nice visit. Friendly and very thorough and professional. I feel very confidant that my eye exams are superior and I can trust Dr. Koers diagnosis and prescriptions. I like their selection of glasses also. I always buy something new!” - L.H.
“Lovely staff. Dr. Koers is great at walking you through and explaining each step of the appointment. I was very happy with my visit” - A.D.
“awesome like usual” - J.B.
“I have been a patient of Dr. Koers for over ten years. He is a very competent eye doctor who spends the needed time to help you see your best. The office staff is also so kind and friendly each time I come in to have an appointment. Summer did my eye pre exams and is very good and her job. I feel so happy with Dr. Koers, his products, costs and services are all outstanding.” - T.N.
"Dr. Koers and Summer make the visit an informative, pleasant experience. Thank you for all your help and explanations." -B.K.
"Thank you for making this a great experience all around!" -N.P.
"Everything was great as usual. Joanne helped me with the fit of my eye glasses. She does an excellent job!" -A.Y.
"I have insurance for other optometrists, but I would rather pay for the quality service, professionalism and kindness I receive from the group at Dr. Koers's office. They are the best, PERIOD !" -R.B.
"Always a pleasure. Thank you! "- S.T.
"I haven't had my eyes checked in 12 years. This was an easy and convenient experience, and I will definitely be back regularly now for check ups." - L.D.
"Thank you as always for your kindness and patience with me. Please tell Dr. Koers that I have made an appointment to see Dr. Weinreb. I'll let you know his outcome. God bless you all! Sincerely" -L.S.
"I was happy. I think Dr. Koers does the best refraction ever!!"- S.T.